Terms + Conditions

 
 
 

Deposit and Cancellation Information

Booking Policy

All card transactions will be charged in NZD and Capri will appear on your card statement.

Cancellation Policy

If cancelled or modified up to 48 hours before date of arrival, 100 percent of the first night price of the reservation will be charged. 
In case of no-show, the total price of the reservation will be charged. 
At peak times e.g. Christmas/New Year/Anniversary weekend/Easter/Labour Weekend, if apartments cannot be filled due to lateness of cancellation, all accommodation is charged for.
Other cancellation conditions may apply by prior arrangement. 

Refund Policy

If a cancellation has been made as per policy and a deposit has been paid, the deposit will be refunded less an administration fee of NZD 50. If the cancellation policy is not fulfilled, there will be no deposit refunded.

After Hours Call Out

A $100 fee is payable in the event of a call out after hours for anything other than an emergency.

Self Serviced Apartment

Our apartments are private individually owned self serviced apartments. Each apartment has full kitchen facilities and washing machine & dryer. Daily servicing & cleaning is not provided. We only clean and change linen, towels etc after check out if your stay is less than 7 nights. If you stay more than 7 nights, we will arrange weekly or fortnightly clean and change linen, towels etc. 
On arrival you will find starter provisions including tea, coffee, sugar, milk for tea, soap and toilet paper. Please bring or buy your own supplies if you stay more than one night. 
It is not permitted in our apartments to cook shellfish and other odour-smelling foods, in order to avoid residual, lingering food odours that may be offensive to subsequent guests.
No smoking in our apartments including balconies.
On check out, please tie up the rubbish bags and put them into the big rubbish bin beside car park, load the last used dishes & glasses in the dishwasher and pile used towels in the bathroom.
Guests are responsible for their visitors’ behaviour and conduct while on the premises. All visitors have to leave premises by 10:00 pm. 
Enjoy our quiet and private self serviced apartments to spend more quality time with your family and friends.

Terms and conditions for Stay 3 Pay 2 offer.

Eligibility

  • Offer applies when guests book three consecutive nights in the same apartment.

  • The third night is provided as a complimentary night, applied as a discount equal to one night’s tariff.

  • Split stays or nonconsecutive nights do not qualify.

Blackout Periods

This promotion is available between the following dates:

  • 03 August 2026 – 27 August 2026

  • 14 September 2026 – 24 September 2026

Bookings that include any night within these blackout periods are not eligible for the Stay 3 Pay 2 offer.

NonRedeemable and NonTransferable

  • The complimentary night is not redeemable for cash, credit, or any other form of compensation.

  • The offer cannot be transferred to another booking, guest, or date.

  • The promotion applies only to the original qualifying stay and cannot be exchanged for alternative discounts.

Changes and Cancellations

  • Any change that reduces the stay below three consecutive nights will void the

    promotion.

  • Standard cancellation policies apply to all bookings made under this offer.

General Conditions

  • Offer is subject to availability at the time of booking.

  • Capri on Pilot Bay reserves the right to amend or withdraw this promotion at any time